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NEWS Archives
Does Amazon care what it sells?
Does Whole Foods Markets care what it sells?

The opposing answers to these two questions—“No” and “Yes” respectively—are at the heart of the problem Amazon CEO, Jeff Bezos, now hopes to solve. Put another way, can Bezos make fresh, organic, free-range filet mignon behave like J.R.R. Tolkien’s latest novel, Beren and Lúthien, on an Amazon Prime delivery truck?  Read more...
There’s an old saying, “Youth is wasted on the young.” As an independent natural products retailer, you probably wish you could hire someone who possesses the wisdom that comes with age, but with the back muscles of a high school wrestler. Because retail is a physical sport, you must recruit able-bodied individuals with enough energy to work the long hours, both early and late. This means you won’t be able to fully staff your store using the oldest and wisest candidates, but must select from the younger, more active set, whose personalities, shall we say, are still forming.  Read more...
Here’s a universal: a shopper walks into an independent natural products retail store and asks for health information, which the nutritionist willingly provides in a 20-minute conversation. As the conversation wraps up, said shopper pops open a price-comparison app on his or her smartphone to check prices elsewhere. Here’s how one independent retailer used satire to fight back.  Read more...