The
old adage says, “Make new friends
but keep the old, one is silver and other
is gold.”
In the fast evolving world of marketing,
this time-tested message is as relevant
as ever. ”Marketing and ad dollars
may be migrating away from traditional
media to the Internet, wireless and other
new media,” said Jack Abbott, CEO
of Interactivate Inc., a Southern California-based
agency specializing in online marketing
and communications. “But at the same
time, a marketing strategy that disregards
the power of offline marketing is not engaging
the full audience.”
Abbott noted that while digital media
offers a degree of measurability and accountability
that traditional venues have never been
able to deliver, offline marketing’s
value remains viable in reaching targeted
audiences that still read the newspaper,
sort through mail, listen to the car radio
and watch television. “At one end
of the spectrum,” he said, “it’s
all about impressions. Delivering the message
to the customer and generating brand recognition.
Familiarity breeds trust, and trust still
sells product.”
Abbott noted that a portion of the buying
public, particularly people over 40 years
of age, receive information in a fairly
traditional format. They are accustomed
to messages they see on billboards. They
still collect point-of-service information
and respond to public relations activities
and cause marketing efforts that present
the client as a concerned citizen. These
approaches should be factored into many
marketing arsenals for reaching the public
at large.
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He advised though that clients must integrate
new online venues with offline programs. “If
you don’t,” said Abbott,” you
risk losing market share to your competitors
who are.”
While traditional advertising placement
and distribution remains much the same,
new media approaches to strategic marketing
is dynamic and morphing at a rapid rate.
“Just a few years ago, the online
marketing approach was to launch a website
or place a banner ad. Today, new media
have their own rules of engagement. To
begin with, this is a consumer-centric
environment. The old style of talking at
customers doesn’t resonate in the
digital world. If it isn’t relevant
to the audience, it isn’t read.”
Messaging must be designed and written
for the specific medium. It has to be programmed
to capture desired date, optimized for
search engine marketing, analyzed to measure
what is working and continually fine-tuned
to improve results. “It’s definitely
an arena that requires specialized skills
and expertise,” Abbott said.
The old staple of metropolitan newspaper
advertising is shrinking as ad dollars
move to online sources. Publications themselves
are sizing down and moving to online formats.
Television revenues remain strong, but
even this approach increasingly drives
people to an online response. “Advertisers
realize they can and must engage customers
as never before. Social networking, rich
media, media convergence, mobile and search
are the hot trends that make this possible,” said
Abbott.
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The older population with its extensive
buying power still relies heavily on traditional
offline advertising. If this is the targeted
audience, marketing approaches should be
skewed accordingly.
The younger consumer, on the other hand,
has grown up with the Internet. They are “plugged
in” in every possible way at almost
every imaginable moment. They expect almost
a spontaneous response to their queries
and move on impulse. Marketing mavens recognize
the buying power of this population whose
ability to communicate has spread through
the widespread adoption of broadband. “Faster
downloads mean marketers can now include
video and other rich media on their websites
without clogging consumers’ computers.
This trend is fueling media convergence– the
concept that your computer functions increasingly
as the primary conduit for entertainment,
news and information,” said Abbott. |